If you see lines, or hear narration coming from the kiosk when you tap on the screen, this typically means that Accessibility Mode has been enabled on the kiosk. This can be resolved by following the steps below.

Quick Links:

Turn Off Accessibility Settings

Parts Required

  1. Wireless USB Keyboard

Step 1

Connect the USB Keyboard to the Chromebox.

Step 2

Type Ctrl + Alt + Z on the keyboard.

Step 3

On the top left corner of the screen, tap and hold on the store's logo for 10+ seconds.

Please Note: Do not move your finger or touch any other part of the screen while holding on the store's logo.

Step 4

In the logo menu, deselect the "Accessibility Keyboard" function. (Please note, the image below shows the menu item selected; the menu item will turn grey when deselected).

Wipe and Re-Enroll the Chromebox

Parts Required

To resolve this issue, the Chromebox needs to wiped (factory reset) & reenrolled. Before starting, gather the following parts.

  1. USB Keyboard
  2. Paperclip

Step 1

Turn off the Chromebox by holding the power button down for 5 seconds. When complete the power light will be off.

Step 2

Connect a USB Keyboard to the front of the Chromebox, and put a paperclip into the recovery button hole.

Step 3

Press down the recovery button with the paperclip while turning on the Chromebox.

Please Note: the image above is for an Asus brand Chromebox. The power button may look slightly different with a different model, but will be located on front or top of the Chromebox.

Step 4

As the screen boots up, a yellow exclamation point will appear. Press Ctrl + D on the keyboard.

Step 5

When the below screen appears, press the recovery button with the paperclip again.

Step 6

When the below screen appears, press the spacebar on the keyboard, then press Enter to confirm.

Step 7

Once Enter is pressed, the below screen will appear, and the Chromebox will reboot.

Step 8

Once powered on, the Chromebox will display the first setup screen. Press the Tab key on the keyboard to navigate to the "Select a Network" section. After configuring your WiFi connection, tap on "Continue".

Please Note: If you are using a wired LAN connection, there is no need to choose a WIFi network; the Chromebox will connect automatically.

Step 9

Please read the Google OS Terms carefully, and then hit “Accept and Continue”.

Step 10

On the login screen appears (see below), press Ctrl + Alt + E on the keyboard to switch to the “Enterprise Enrollment” screen.

Step 11

Once on the Enterprise Enrollment Screen, enter the login credentials for Ashley Catalog Kiosk.

Login Credentials

User Name: bby-ashley@wondersign.com

Password: wondersign

Step 12

After successful enrollment, the below screen will appear. Press Enter to proceed.

Step 13

The Chromebox will automatically install and launch the Catalog Kiosk application.

Step 14

The Kiosk’s “Attractor Screen” will now be displayed, and the Kiosk should be fully operational.

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