If a yellow exclamation point is displaying on your kiosk, follow the instructions below to resolve the issue.
Before starting, gather the following parts:
- USB Keyboard
Connect the USB Keyboard to the Chromebox
Press Ctrl + D on the keyboard
When the below screen appears, press the recovery button by pushing a paperclip into the Chromebox recovery button hole
When the below screen appears, press the spacebar on the keyboard, then press Enter to confirm
Once Enter is pressed, the below screen will appear, and the Chromebox will reboot
Once powered on, the Chromebox will display the first setup screen. Press the Tab key on the keyboard to navigate to the "Select a Network" section. After configuring your WiFi connection, tap Continue:
Please Note: If you are using a wired LAN connection, there is no need to choose a WIFi network; the Chromebox will connect automatically
Please read the Google OS Terms carefully, and then hit “Accept and Continue”
On the login screen appears (see below), press Ctrl + Alt + E on the keyboard to switch to the “Enterprise Enrollment” screen
Once on the Enterprise Enrollment Screen, enter the login credentials for the Wondersign Service being used:
Kiosk Login Credentials
- User Name: email@example.com
- Password: wondersign
Posterboard Login Credentials
- User Name: firstname.lastname@example.org
- Password: Wondersign
After successful enrollment, the below screen will appear. Press Enter to proceed
The Chromebox will automatically install and launch the Wondersign application
Please Note: Depending on which Wondersign service you logged into in step 11, the screen above will be slightly different, but will still feature a plain white background, and a status of the application's launch.
Once the application is launched, the device will download any updates, and return to normal operation. If a 6-digit pairing code appears, see How Do I Activate a Device with the Pairing Code.