The real time warehouse availability feature enables the kiosk to advise customers if an item is in stock at the warehouse. Occasionally, an error appears that states "There was a problem checking availability":
If this issue happens, the troubleshooting steps below will provide insight on how to resolve it.
Option 1: Device is Not Online
Step 1 - Tap and Hold Store Logo
To ensure your kiosk is online, tap and hold the store's logo, which is located on the top left corner of the kiosk screen, for 10+ seconds until a secret menu pops up.
Step 2 - Check Internet Status
When the logo menu appears, determine the status of your internet connection.
Alternatively you can also log into your Catalog App Manager (CAM) and check the device's online/offline status.
Step 3 - Check WiFi Signal or Connection
If the device is offline, ensure WiFi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a WiFi signal needs to be configured, follow the steps outlined in this article.
Option 2: Ashley Direct Password Has Changed
If your Ashley Direct password has changed, access to the warehouse availability feature will be lost. To get this issue resolved, submit your new credentials via this secure form.
Option 3: Warehouse Availability Service is Down
Step 1 - Check Catalog Kiosk Status
Check the status of the Catalog Kiosk by visiting Catalog Kiosk Status. This is a good opportunity to subscribe to updates, to always stay in the know on system status.
Step 2 - Wondersign Support
If Catalog Kiosk Status shows the service is down, the Wondersign support team is already working towards resolution, and the system should be back up shortly.
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