The real time warehouse availability feature enables the kiosk to advise customers if an item is in stock at the warehouse. Occasionally, users will report that when using the feature, an error appears that states "There was a problem checking availability":

If this issue happens, the troubleshooting steps below will provide insight on how to resolve it.

Device is Not Online

Step 1 - Tap and Hold Store Logo

To ensure kiosk is online, tap and hold on the store's logo, which is located on the top left corner of the kiosk screen, for 10+ seconds.

Step 2 - Check Internet Status

When the logo menu appears, determine the status of your internet connection.

Step 3 - Check WiFi Signal or Connection

If the device is offline, ensure WiFi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a WiFi signal needs to be configured, visit: I Changed ISP's or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet.

Ashley Direct Password Has Changed

If the Ashley Direct password has changed, access to the warehouse availability feature will be lost. To get this issue resolved, contact the Wondersign support team via email at support@wondersign.com, or via phone at 855-408-9966 (Opt 2) Monday through Saturday from 9am to 9pm ET and Sunday 10am to 5pm ET.

Warehouse Availability Service is Down

Step 1 - Check Catalog Kiosk Status

Check the status of the Catalog Kiosk by visiting Catalog Kiosk Status.

Step 2 - Wondersign Support

If Catalog Kiosk Status shows the service is down, the Wondersign support team is already working towards resolution, and the system should be back up shortly.

Need additional help? Contact us at support@wondersign.com or Toll Free 1-855-408-9966.

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