Note: This article is for accounts with the Ashley Furniture data source and with the real-time inventory enabled.

When the app is unable to display inventory for your Ashley Furniture items, it is most frequently due to invalid AshleyDirect credentials for your account. When you update your Username and Password for AshleyDirect, it also needs to be updated in your Catalog App Manager (CAM). This allows the real-time inventory feature to continue working as expected.

When your credentials fail, the Wondersign platform sends you an automated email requesting you to update your information.

Follow the instructions below to learn how to update your credentials.

Instructions

Prerequisite: Log in to your Catalog App Manager (CAM) account with your email address and password.

1. Select Settings from the Account menu drop-down.

2. Select the Inventory Credentials tab.

If your status is Inactive, follow steps 4 - 6.

If you do not have an inventory status, it means you are not yet set up with Real-Time Inventory for your Ashley Furniture catalog. Please complete this secure form to sign up for the feature.

Please note: the Inventory Credentials tab and settings are only for the Ashley Furniture catalog.

3. Check that your AshleyDirect Username is correct.

4. Use the text box to enter your most up-to-date AshleyDirect Password.

5. Click Test Credentials.

6. Once your credentials have been tested successfully, click Save Changes.

Did this answer your question?