In many cases, shoppers respond to shared products and carts sent via text message (SMS) or email directly from the Wondersign kiosk app. You have access to these SMS and email responses in your Catalog App Manager.

This is a great opportunity to reach back out to these prospects and keep the conversation going.

In this article, you will learn where to find these responses and how to manage your notification settings.

Instructions

View Shared Product Responses SMS & Email

1. Log in to the Catalog App Manager (CAM).

2. Select the Analytics tab from the navigation menu, and choose Share & Shop.

Note: The Analytics menu will have a red notification dot when there are unread responses in your account. Once the responses have been read, the notification will disappear.

3. SMS and Email responses will appear in the Responses column. When responses have a red notification bubble, it means the message has not yet been read.

Click "See Responses" to view the message from the consumer.

SMS Response

A pop-up will display the text message(s), phone number, date, and time of the message. Use this information to reach back out to the consumer and keep the conversation going.

Email Response

A pop-up will display the email text, email address, date, and time of the message. Use this information to reach back out to the consumer and keep the conversation going.

Please Note: SMS and Email responses are not available in the report export file. They can only be accessed from within the Catalog App Manager (CAM).

View Shared Shopping Cart Responses

1. Log in to the Catalog App Manager (CAM).

2. Select the Analytics tab from the navigation menu, and choose Shopping Carts.

The Analytics menu will have a red notification dot when there are unread responses in your account. Once the responses have been read, the notification will disappear.

3. SMS and Email responses will appear in the Responses column. When responses have a red notification bubble, it means the message has not yet been read.

Click "See Responses" to view the message from the consumer.

SMS Response

A pop-up will display the text message(s), phone number, date, and time of the message. Use this information to reach back out to the consumer and keep the conversation going.

Email Response

A pop-up will display the email text, email address, date, and time of the message. Use this information to reach back out to the consumer and keep the conversation going.

Please Note: SMS and Email responses are not available in the report export file. They can only be accessed from within the Catalog App Manager (CAM).

Managing Response Notifications

To get notified when responses come in, you can set up automatic notifications via email and/or text message.

1. Choose the Device or Device Group you would like to set up notifications for by clicking the Devices tab in the top navigation.

Making Changes to a Group of Devices

Click the Settings button next to the group you wish to edit in the Device Groups side panel (right hand side).

Changing an Individual Device
Click the device you want to edit on the left hand side.

Now, click the Settings tab in the sub-menu on the left side of the screen.

2. Select the Store-to-Shopper Communication menu to expand it.

3. In the Incoming Message Alert section, use the text boxes to add emails and cell phone numbers to receive notifications via email and/or SMS.

Please note:

  • If there is no recipient for notifications set up, the platform will default to the main admin email address associated with the account.

  • If there are more than 3 incoming email/SMS messages in a 5-minute span for your account, a message is sent stating that “There are multiple emails/texts from customers that need your attention.” Once this is received, all notifications will be paused to your account’s notification recipients for 1 hour.

Example of our SMS Notification

Example of our Email Notification


Keep The Conversation Going!

Wondersign and Podium have a 2-way-text integration that automatically creates new conversations in your Podium inbox, whenever a consumer replies. The Podium integration is included in our BASIC and DATA plans at no extra cost.

Did this answer your question?