Troubleshooting

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16 articles in this collection
Written by the Wondersign Support Team

My Kiosk is Running Slowly or Has Performance Issues

Learn how to check connectivity, and wipe & re-enroll your Chromebox
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Written by the Wondersign Support Team
Updated over a week ago

The Touchscreen Displays a Google Profile Error, Indicating Corrupted Data

Learn how to wipe/re-enroll your Chromebox to fix a Google profile error
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Written by the Wondersign Support Team
Updated over a week ago

Email, Text Message, and Website Buttons Have Disappeared

Learn how to diagnose and restore your internet connection to resolve this issue
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Written by the Wondersign Support Team
Updated over a week ago

Pictures Do Not Appear on the Kiosk

Learn how to resolve missing pictures on your device
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Written by the Wondersign Support Team
Updated over a week ago

Blue Screen Appears When Pairing Code is Displayed

Learn how to contact us if your pairing code appears on a blue screen
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Written by the Wondersign Support Team
Updated over a week ago

I logged into the Chromebox, but it never installed the Wondersign application

Learn how to fix an incomplete Enterprise Enrollment
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Written by the Wondersign Support Team
Updated over a week ago

Real Time Warehouse Availability Issues

Learn how to fix issues with Real Time Warehouse Availability
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Written by the Wondersign Support Team
Updated over a week ago

My Kiosk’s Touchscreen Is Only Responsive in Certain Areas, or Is Not Responsive

Learn how to fix a non-responsive 42" or larger touchscreen
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Written by the Wondersign Support Team
Updated over a week ago

My Kiosk Is Showing a Yellow Exclamation Point (!)

Learn how to fix a yellow exclamation point
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Written by the Wondersign Support Team
Updated over a week ago

I Changed ISPs or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet

Learn how to reconfigure WiFi on a 22" or 42" Touchscreen
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Written by the Wondersign Support Team
Updated over a week ago

The Kiosk Fails to Open the Catalog Kiosk App and Jumps Back to the Sign-in Screen Asking for an Email Address

Learn how to troubleshoot a Catalog App that fails to open
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Written by the Wondersign Support Team
Updated over a week ago

Lines Appear and/or Narration Comes from the Kiosk When I Tap on the Screen

Learn how to resolve lines or narration coming from your kiosk
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Written by the Wondersign Support Team
Updated over a week ago

Prices on the Kiosk are Wrong

Learn how to adjust prices on your devices
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Written by the Wondersign Support Team
Updated over a week ago

Android White Screen

Learn how to fix a white screen on an android device
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Written by the Wondersign Support Team
Updated over a week ago

Prices Do Not Appear on the Kiosk

Learn how to enable your pricing to display it on your devices
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Written by the Wondersign Support Team
Updated over a week ago

Firewall Settings for Catalog Kiosk

Learn how to set up your Firewall to support Catalog Kiosk
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Written by the Wondersign Support Team
Updated over a week ago