Troubleshooting

Separating Image URLs in Spreadsheets

Learn how to format your data export spreadsheet (CSV) to separate multiple image links into individual columns in Excel and Google Sheets.

Written by Support Team
Updated over a week ago

I logged into the Chromebox, but it never installed the Wondersign application

Learn how to fix an incomplete Enterprise Enrollment

Written by Support Team
Updated over a week ago

I Changed ISPs or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet

Learn how to reconfigure WiFi on a 22" or 42" Touchscreen

Written by Support Team
Updated over a week ago

The Kiosk Fails to Open the Catalog Kiosk App and Jumps Back to the Sign-in Screen Asking for an Email Address

Learn how to troubleshoot a Catalog App that fails to open

Written by Support Team
Updated over a week ago

My Kiosk is Running Slowly or Has Performance Issues

Learn how to check connectivity, and wipe & re-enroll your Chromebox

Written by Support Team
Updated over a week ago

The Touchscreen Displays a Google Profile Error, Indicating Corrupted Data

Learn how to wipe/re-enroll your Chromebox to fix a Google profile error

Written by Support Team
Updated over a week ago

My Kiosk’s Touchscreen Is Only Responsive in Certain Areas, or Is Not Responsive

Learn how to fix a non-responsive 42" or larger touchscreen

Written by Support Team
Updated over a week ago

Firewall Settings for Catalog Kiosk

Learn how to set up your Firewall to support Catalog Kiosk

Written by Support Team
Updated over a week ago

Pictures Do Not Appear on the Kiosk

Learn how to resolve missing pictures on your device

Written by Support Team
Updated over a week ago

My Kiosk Is Showing a Yellow Exclamation Point (!)

Learn how to fix a yellow exclamation point

Written by Support Team
Updated over a week ago

Real-Time Warehouse Availability Issues

Learn how to fix issues with Warehouse Availability (Real-Time Inventory)

Written by Support Team
Updated over a week ago

Ist Gen ELO 22" - Unsupported Features

Review a list of features no longer supported on first-generation ELO I-Series (22") touchscreen devices

Written by Support Team
Updated over a week ago

Pricing Does Not Appear on my Kiosk - How to Activate and Manage Kiosk Pricing

Show pricing on your kiosk and learn how to manage the way your prices display to customers

Written by Support Team
Updated over a week ago

Prices on the Kiosk are Wrong

Learn how to adjust prices on your devices

Written by Support Team
Updated over a week ago

Send Product and Cart As Text and Email and Website Buttons Have Disappeared

Learn how to diagnose and restore your internet connection to resolve the text, email, and website disappearing issues on the kiosk

Written by Support Team
Updated over a week ago

Lines Appear and/or Narration Comes from the Kiosk When I Tap on the Screen

Learn how to resolve lines or narration coming from your kiosk

Written by Support Team
Updated over a week ago

Blue Screen Appears When Pairing Code is Displayed

Learn how to contact us if your pairing code appears on a blue screen

Written by Support Team
Updated over a week ago