Catalog Kiosk Help Center
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Troubleshooting
Troubleshooting
18 articles in this collection
Written by
Support Team
Manual Chrome OS Reload
Learn how to manually reset the operating system of your Chromebox.
Written by
Support Team
Updated over a week ago
How to Separate Image URLs in Spreadsheets?
Learn how to format your data export spreadsheet (CSV) to separate multiple image links into individual columns in Excel and Google Sheets.
Written by
Support Team
Updated over a week ago
I logged into the Chromebox, but it never installed the Wondersign application
Learn how to fix an incomplete Enterprise Enrollment.
Written by
Support Team
Updated over a week ago
I Changed ISPs or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet
Learn how to reconfigure WiFi on a 22" or 42" Touchscreen
Written by
Support Team
Updated over a week ago
The Kiosk Fails to Open the Catalog Kiosk App and Jumps Back to the Sign-in Screen Asking for an Email Address
Learn how to troubleshoot a Catalog App that fails to open.
Written by
Support Team
Updated over a week ago
My Kiosk is Running Slowly or Has Performance Issues
Learn how to check connectivity, and wipe & re-enroll your Chromebox.
Written by
Support Team
Updated over a week ago
The Touchscreen Displays a Google Profile Error, Indicating Corrupted Data
Learn how to wipe/re-enroll your Chromebox to fix a Google profile error.
Written by
Support Team
Updated over a week ago
My Kiosk’s Touchscreen Is Only Responsive in Certain Areas or Is Not Responsive
Learn how to fix a non-responsive 42" or larger touchscreen.
Written by
Support Team
Updated over a week ago
Firewall Settings for Catalog Kiosk
Learn how to set up your Firewall to support Catalog Kiosk
Written by
Support Team
Updated over a week ago
Pictures Do Not Appear on the Kiosk
Learn how to resolve missing pictures on your device
Written by
Support Team
Updated over a week ago
My Kiosk Is Showing a Yellow Exclamation Point (!)
Learn how to fix a yellow exclamation point.
Written by
Support Team
Updated over a week ago
Real-Time Warehouse Availability Issues
Learn how to fix issues with Warehouse Availability (Real-Time Inventory)
Written by
Support Team
Updated over a week ago
Ist Gen ELO 22" - Unsupported Features
Review a list of features no longer supported on first-generation ELO I-Series (22") touchscreen devices
Written by
Support Team
Updated over a week ago
Pricing Does Not Appear on my Kiosk - How to Activate and Manage Kiosk Pricing
Show pricing on your kiosk and learn how to manage the way your prices display to customers
Written by
Support Team
Updated over a week ago
Prices on the Kiosk are Wrong
Learn how to adjust prices on your devices
Written by
Support Team
Updated over a week ago
Send Product and Cart As Text and Email and Website Buttons Have Disappeared
Learn how to diagnose and restore your internet connection to resolve the text, email, and website disappearing issues on the kiosk
Written by
Support Team
Updated over a week ago
Lines Appear and/or Narration Comes from the Kiosk When I Tap on the Screen
Learn how to resolve lines or narration coming from your kiosk.
Written by
Support Team
Updated over a week ago
Blue Screen Appears When Pairing Code is Displayed
Learn how to contact us if your pairing code appears on a blue screen
Written by
Support Team
Updated over a week ago