This issue is caused by logging in with a personal e-mail address instead of doing the Enterprise Enrollment. To resolve the issue, perform a wipe (factory reset) on the Chromebox. Instructions are below; be sure to follow step 11 carefully.
To resolve this issue, the Chromebox needs to wiped (factory reset) & reenrolled. Before starting, gather the following parts:
1. USB Keyboard
Turn off the Chromebox by holding the power button down for 5 seconds. When complete the power light will be off.
Connect a USB Keyboard to the front of the Chromebox, and put a paperclip into the recovery button hole:
Press down the recovery button with the paperclip while turning on the Chromebox
Please Note: the image above is for an Asus brand Chromebox. The power button may look slightly different with a different model, but will be located on front or top of the Chromebox
As the screen boots up, a yellow exclamation point will appear. Press Ctrl + D on the keyboard
When the below screen appears, press the recovery button with the paperclip again:
When the below screen appears, press the spacebar on the keyboard, then press Enter to confirm
Once Enter is pressed, the below screen will appear, and the Chromebox will reboot
Once powered on, the Chromebox will display the first setup screen. Press the Tab key on the keyboard to navigate to the "Select a Network" section. After configuring your WiFi connection, tap on "Continue":
Please Note: If you are using a wired LAN connection, there is no need to choose a WIFi network; the Chromebox will connect automatically
Please read the Google OS Terms carefully, and then hit “Accept and Continue”
On the login screen appears (see below), press Ctrl + Alt + E on the keyboard to switch to the “Enterprise Enrollment” screen
Once on the Enterprise Enrollment Screen, enter the login credentials for Ashley Catalog Kiosk
User Name: email@example.com
After successful enrollment, the below screen will appear. Press Enter to proceed
The Chromebox will automatically install and launch the Catalog Kiosk application
Once the download is complete, the device will display a 6-digit pairing code. As the pairing code is displayed, visit my.catalogkiosk.com and enter the pairing code in the “Devices” section.
Please Note: If the device provides an error stating “No products assigned” (see image below), visit my.catalogkiosk.com to assign products & pricing. For instructions on assigning products & pricing, visit help article: Managing Products to Display.
The kiosk will now download the store’s assigned products directly to the kiosk.
The Kiosk’s “Attractor Screen” will now be displayed, and the Kiosk will be fully operational.