Email, Text Message, And Website Buttons Have Disappeared

Overview

If email, text message, and website buttons disappear or stop working, this indicates a loss of internet connection. As soon as a connection has been established again, the buttons will re-appear - no reboot is necessary. Follow the steps below to diagnose and help resolve the issue:

 

Instructions

Step 1

To ensure kiosk is online, tap and hold on the store's logo, which is located on the top left corner of the kiosk screen, for 10+ seconds:

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Step 2

When the Logo Menu appears, determine the status of your internet connection:

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Step 3

If the device is offline, ensure WiFi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a WiFi signal needs to be configured, visit the help article: I Changed ISP's or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet.

 

 

Step 4

If the device is online, the email and text message buttons may be disable in the Catalog App Manager. To check, begin by launching a Google Chrome web browser and navigate to my.catalogkiosk.com:

n the Google Chrome web browser, login to my.catalogkiosk.com

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Step 5

After successfully logging in, navigate to the Device management page of the Catalog App Manager by clicking on Devices from the navigation menu across the top of the page:

 

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Step 6

To update the pricing on an individual device, click on the name of the device (1), to update pricing on a group of devices, click on the gear for the desired group (2).

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Please Note: If updating websites on an individual device, Settings on the Device detail screen will need to be selected:

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Step 7

Navigate to the Store-to-Shopper drop-down menu, and ensure that Send is selected for both email and text message options:

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