Pictures Do Not Appear on the Kiosk


Missing pictures are a sign of download and/or connectivity issues. Below is how a kiosk experiencing this issue will appear:


Manually updating the kiosk will typically resolve this issue. Follow the steps below to resolve this issue:




Step 1

On the top left corner of the screen, tap and hold on the store's logo for 10+ seconds:


Please Note: Do not move your finger or touch any other part of the screen while holding on the store's logo.



Step 2

When the Logo Menu appears, determine the status of your internet connection:


If the kiosk is online, proceed to step 3. If the kiosk is offline, ensure WiFi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a WiFi signal needs to be configured, visit the help article: I Changed ISP's or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet.



Step 3

If online, tap on the orange "Start Update" button to restart the kiosk application and update the content. 




Step 4

Once the update is complete click on the "X" icon to close out the logo menu:



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