Blue Screen When Pairing Code is Displayed

Overview

In rare cases the Chromebox displays the six-digit pairing code on a blue background on the screen and asks the user to go to my.wondersign.com to activate. These Chromeboxes were enrolled into an account other than Catalog Kiosk (i.e. digital posterboard, ambient TV, etc):

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If this happens, please contact the Wondersign support team via email at [email protected], or via phone at 855-408-9966 (Opt 2) Monday through Sunday from 9am to 11pm ET. 

 

The correct pairing code screen for Wondersign's Catalog Kiosk is grey and provides a prompt to go to my.catalogkiosk.com to activate the device. (See below)

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Need additional help? Contact us at [email protected] or Toll Free 1-855-408-9966.

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