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The Touchscreen Displays a Google Profile Error, Indicating Corrupted Data


In the event of a Google profile error, the Chromebox will need to be wiped, then re-enrolled. To do so, follow the instructions below:


Wipe & Re-Enroll the Chromebox

Parts Required

To resolve this issue, the Chromebox needs to wiped (factory reset) & reenrolled. Before starting, gather the following parts:

1. USB Keyboard

2. Paperclip


Step 1

Turn off the Chromebox by holding the power button down for 5 seconds. When complete the power light will be off.



Step 2

Connect a USB Keyboard to the front of the Chromebox, and put a paperclip into the recovery button hole:



Step 3

Press down the recovery button with the paperclip while turning on the Chromebox

Please Note: the image above is for an Asus brand Chromebox. The power button may look slightly different with a different model, but will be located on front or top of the Chromebox



Step 4

As the screen boots up, a yellow exclamation point will appear. Press Ctrl + D on the keyboard




Step 5

When the below screen appears, press the recovery button with the paperclip again:



Step 6

When the below screen appears, press the spacebar on the keyboard, then press Enter to confirm

Step 7

Once Enter is pressed, the below screen will appear, and the Chromebox will reboot




Step 8

Once powered on, the Chromebox will display the first setup screen. Press the Tab key on the keyboard to navigate to the "Select a Network" section. After configuring your WiFi connection, tap on "Continue":


Please Note: If you are using a wired LAN connection, there is no need to choose a WIFi network; the Chromebox will connect automatically



Step 9

Please read the Google OS Terms carefully, and then hit “Accept and Continue”




Step 10

On the login screen appears (see below), press Ctrl + Alt + E on the keyboard to switch to the “Enterprise Enrollment” screen




Step 11

Once on the Enterprise Enrollment Screen, enter the login credentials for Ashley Catalog Kiosk


Login Credentials

User Name: catk-enroll@wondersign.com

Password: wondersign



Step 12

After successful enrollment, the below screen will appear. Press Enter to proceed




Step 13

The Chromebox will automatically install and launch the Catalog Kiosk application




Step 14

The Kiosk’s “Attractor Screen” will now be displayed, and the Kiosk should be fully operational.



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