Overview: Customizing Your Devices Using Device Groups

This article contains instructions for managing kiosk customization through the use of device groups.

Device groups allow customization settings to be applied to all devices assigned to the group. Account admins can create as many device groups as needed for the management of an account.

 

Quick Links 

  

Accessing Device Groups 

Step 1- Log In

In the Google Chrome web browser, login to my.catalogkiosk.com using your email address and password. This is the Catalog App Manager, it allows you to edit the content and features displayed on your Catalog Kiosk:

Step_1_copy.pngStep 2- Navigate to Devices

Navigate to the device management page by clicking Devices in the top menu bar:

 Step_2_copy.pngStep 3- Device Management

The device management page is comprised of two sections:

  • On the left: A list of all devices activated on your account.
  • On the right: A list of device groups.

Each account will start with a "default group" where all devices will be assigned. To create additional groups, click Create New Group (1); to edit the customization settings of an existing device group, click the Gear Icon (2) next to the device group's name:

 Step3.pngPlease Note:  The following steps are for creating a new device group:

Step 4- Complete New Group Form

Enter the requested information for the new device group, then click Finish on the bottom right of the screen:

Step4_copy.pngPlease Note: You can import settings from an already existing device group by selecting the import box above and selecting the source device group from the drop-down list.

Step 5- Customize Device Group

The next screen will allow full customization of the existing or newly created device group. A new name for the device group can be chosen at any time by clicking the Edit button. Once the new device group has been customized, navigate back to the device management page by clicking Devices:

Step5_copy.png

Step 6- New Device Groups Displayed

The device management page will now display the additional device group. If you need to add additional device groups repeat steps 4 & 5 as necessary:

Step6_copy.png

 

 

Branding The Kiosk With Your Logo

Step 1- Navigate to Devices and Select Device

To upload a store logo, navigate to the device management page by clicking Devices in the top menu bar. Then, select the device you want to customize by clicking the Gear Icon:

Step1.pngStep 2- Edit Branding

Click the Branding drop-down arrow and select Choose an image:Step2.pngStep 3- Upload Image From File

On the pop-up window, click the Monitor icon, click Choose a local file to search the computer for locally stored images:

step3.pngStep 4- Upload Image From Link

To upload a logo from an online source select the chain link symbol and paste the link that will reference the logo:

Step4.pngStep 5- Add Photo

When uploading a photo, click the Add button to attach the logo to the account:Step5.pngStep 6- Remove Upload

The following screen will show once the logo has uploaded to the account. To delete the uploaded file click Remove:

step6.pngStep 7- Choosing Screen and Save

The "branding" screen provides the ability to change the screen that appears as customers approach the kiosk. Once you make the necessary changes click Save Changes:

step7.png

 

 

Catalog And Pod Assignment

Step 1- Navigate to Devices and Select Device

To upload a store logo, navigate to the device management page by clicking Devices in the top menu bar. Then, select the device you want to customize by clicking the Gear Icon:

Step1_copy.png

Step 2- Choose Catalog

If a custom catalog has been created, click the drop down menu next to Catalog and Pod Assignment, this section can be used to choose between the different catalogs:

s2.pngPlease Note: For assistance in setting up a customized catalog please visit follow the steps in this help article.

Step 3-Enable or Disable Pods

Lifestyle Pods can be enabled, and the selection of which pods appear on the kiosk can be customized. Click Save Changes once you are done:

s3.png

Please note: to request access to display Fashion Pods on the kiosk please fill out the Form To Request Fashion Pods

 s3-2.png

  

 

Price Display

 Step 1- Navigate to Devices and Select Device

To edit the appearance of prices, navigate to the device management page by clicking Devices in the top menu bar. Then, select the device you want to customize by clicking the Gear Icon:

Step1_copy_2.pngStep 2- Enable or Disable Prices

To enable or disable prices, click the drop down next to Price Display, then select the button next to Show to enable or Don’t Show to disable:

s2.pngStep 3- Pricing Symbol

Once pricing has been enabled, choose to Show/Don't Show the currency symbol, and adjust what symbol is being used:

s3.pngStep 4- Price Label Options

The Show/Don't Show options give the ability to enable or disable the price label for the product (Ex. Retail Price, List Price, Rental Rate):

s4.pngStep 5- Choose Font Color

The Font Color symbol will change the color of the text:

s5.pngStep 6- Text Style

The text section is used to edit the way in which the text will show in the specified field:

  1. B - this button will make the desired text Bold 
  2. I - this button will make the desired text Italicized
  3. S - this button will display the desired text with a Strikethrough 

s6.pngStep 7- Edit Label Text

The Text fields will allow customization of the pricing labels that appear next to the Retail and List prices. The Call to Action can also be edited from this screen:s7.png

 

  

Cart Configuration

Step 1- Navigate to Devices and Select Device

To manage the cart functions, navigate to the device management page by clicking Devices in the top menu bar. Then, select the device you want to customize by clicking the Gear Icon:

Step1_copy_3.pngStep 2-Enable or Disable the Cart

To enable/disable the basket or cart function on the kiosk, click the drop-down arrow next to Cart Configuration and select Enable or Disable:

st2.pngStep 3- Set Cart Timeout

The Cart Timeout will impact the time that the kiosk will retain the items in the cart before resetting and clearing the basket:

s3.pngStep 4- Set Cart Email Address

The Cart Email Addresses will be the email address that will receive all orders that are submitted through the kiosk. You can add multiple emails addresses by adding commas between:

s4.pngStep 5- Include Price in Cart

The Retail Cost In Cart section will have the most impact to you since the cart emails would only be seen by the sales associate that is entering the order into the point of sale system. You can choose to include or exclude retail prices in the cart email:

s5.png

 

 

Store-To-Shopper Communication

Step 1- Navigate to Devices and Select Device

To manage store-to-shopper communication, navigate to the device management page by clicking Devices in the top menu bar. Then, select the device you want to customize by clicking the Gear Icon:

Step1_copy.pngStep 2- Enable or Disable Emails and Texts to Customers

To enable or disable the ability to send emails or text messages from the kiosk to a personal email or phone, click the Store-to-Shopper drop-down arrow and select the desired settings:

 ste2.png

Step 3- Set Sender Identity

Next, configure the Sender's Identity. The test entered here will be displayed as the sender on all emails and text messages sent from the kiosk:

ste3.pngStep 4- Set Sender Email

Next, choose the Sender's Email Address that will appear in all outgoing emails. The address entered here will also receive replies if the customer replies to the email sent from the kiosk:

ste4.pngStep 5- Set Sender Phone Number

Next, choose the Sender's Phone Number that will appear as the sender in all outgoing text messages:

ste5.pngStep 6- Choose SKU Options in Text/Email

This option allows you to choose whether you want to include, exclude, or reverse order of SKUs in texts and emails to customers using the kiosk:

ste6.png

 

 

Advanced Configuration

Step 1- Navigate to Devices and Select Device

Advanced configuration can be used to insert website links on your kiosk browser as well as manage other advanced features. Navigate to the device management page by clicking Devices in the top menu bar. Then, select the device you want to customize by clicking the Gear Icon:

Step1_copy_4.pngStep 2- Enabling or Disabling External Websites

The kiosk can be customized by Adding Websites that can be accessed directly from the kiosk. To get started, navigate to the Advanced Configuration section and click the drop down arrow. Then, to enable the website feature on the kiosk, click Show:

s2.pngStep 3- Set Website Menu Label

After websites are enabled, configure the Website Menu Label field, which will change the label on the kiosk button that will open up websites for the customer:

 s3.pngStep 4- Add Website Link(s) and Name(s)

In the Web URL field enter the web address of the site to link to. In the Website Name field enter the desired name of how the website will be listed on the kiosk. Once you add the link and name slick Add this website:

Please Note: When entering the websites, please include the prefix (Ex. http:// )

s4.pngStep 5- Adjust Website Order and Delete Websites

Use the Up/Down Arrows to adjust the order in which the websites will display on the kiosk. To delete an entry, click the X Button:

s5.pngStep 6- Enable or Disable Ashley Direct

To allow Ashley's Express Direct designation to appear on items that are eligible, or to allow customers to be able to search for Ashley express items when using the kiosk search feature, select Show. To disable these features, select Don't Show:

s6.pngStep 7- Set Inventory Availability

To show available inventory quantities at the warehouse when using the kiosk "Check Availability Feature," click Show Stock Amount in the Inventory Availability section:

s7.pngPlease note: You can sign up for real time inventory by clicking the following link: Inventory Availability

Step 8- Display or Hide Product SKUs

To remove SKUs from the kiosk, select Hide in the Kiosk SKU Display section, to make SKUs visible select Show:

 s8.pngStep 9- Sort Products

Adjusting the Product Sorting can be done through two levels of categorization:

s9.png
Please Note: If the kiosk is set to sort products low to high, and there are two items that are the same price, the secondary sorting section will determines how those products sorted further.

Step 10- Change Default Language

To change the default language the kiosk will display, click the drop down arrow next to the current language as indicated below. The following options are available as the default language:

  • Chinese Traditional
  • Chinese Simplified
  • Portuguese
  • Hindi
  • Russian
  • English
  • Spanish
  • French

After you are satisfied with the changes click Save Changes on the top right of the screen: 

 

 s10.png

 

  

Disclaimers

Step 1- Navigate to Devices and Select Device

To manage store-to-shopper communication, navigate to the device management page by clicking Devices in the top menu bar. Then, select the device you want to customize by clicking the Gear Icon.

Step1_copy_4.pngStep 2- View and Edit Disclaimer

To view/edit the Disclaimer that displays for the pricing, click the down arrow next to "disclaimer" which will display the current text.

s2.pngStep 3- Set Legal Name and Email & Text Disclaimers

Disclaimers can also be set on the emails and text messages that are sent from the kiosk:

1 - The Email Footer Disclaimer, will impact the disclaimer that will show on emails sent from the kiosk with product descriptions and photos.  

2 - The Text Footer Disclaimer, will impact the disclaimer that will show on text messages sent from the kiosk with product descriptions and photos.

3 - The Legal Name, is for use in other disclaimers throughout the application.

s3.png

 

 

Changing Which Device Group a Device is Assigned To

Step 1- Navigate to Devices  

Navigate to the device management page by clicking Devices in the top menu bar.

Step1_copy.pngStep 2- Choose Device

From the device management page, select the device that will be moved to a different device group:

s2.pngStep 3- Choose Device Group

From the device detail page, choose the appropriate device group:

s3.png

 

 

Need additional help? Contact us at [email protected] or Toll Free 1-855-408-9966.

 

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