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Wondersign says a device is online, but the screen remains dark

If the device is online but it stays dark, one of the following may have happened:

  1. The device has no content scheduled at the current time.
  2. The screen attached to your device has changed inputs.
  3. The HDMI cable got disconnected or is loose.
  4. The screen was turned off or lost power and the media player is still connected.
  5. There was an issue with the media player app or device which requires a manual restart.

Please contact support@wondersign.com if the problem persists.

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