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Android White Screen

Overview

Some customers may be experiencing a white screen within their Catalog App on android devices in conjunction with our latest software release (3/5/2019). This issue can be corrected by performing the following steps:

Quick Links

Android Version 5.x

  1. While on the tablet, navigate to the Google Play Store.

  2. Search for, and select the Android System WebView app. 
  3. Select Update. (This application should already be installed on the tablet, listing Google LLC as the publisher.)
  4. Search for, and select the Wondersign Catalog Kiosk app.
  5. Select Read More to see the version of the application. The application version should display 5.25. If the application version reads 5.18, please click here.
  6. Exit the information screen and select Update.

  7. Once the update has completed, select Open to launch the application.

 

 

Android Version 6.x and Newer

  1. While on the tablet, navigate to the Google Play Store.

  2. Navigate to the search icon, and search for the Wondersign Catalog Kiosk app.
  3. Select Read More to see the version of the application.
  4. The application version should display 5.25. If the application version is 5.18, please click here.
  5. Exit the information screen and select Update.

  6. Once the update has completed, select Open to launch the application.

Update Catalog Kiosk Version 5.18

If the Wondersign Catalog Kiosk application version displays 5.18:

  1. Exit the Play Store application, then navigate to the Settings application.
  2. Once under Settings, navigate to the Apps option.
  3. Select Google Play Store.
  4. While under the Play Store setting, select Clear Data.
  5. Exit the Settings application, and open the Google Play Store application.
  6. Navigate to the search icon, and search for the Wondersign Catalog Kiosk.
  7. Select Update. (If the application does not display the available update released 3/5/2019, please contact our support team.)
  8. Once the update has completed, select Open to launch the application.

 

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